Terms & Conditions
INTRODUCTION
Welcome to the Orlando FlexTicket™ website. Orlando FlexTicket™ and Orlando FlexTicket Plus™ are trade marks and trading names of the Orlando FlexTicket™ Alliance on whose behalf Universal Pictures Group (UK) Limited operates this website (“this Site”). Our company details can be found near the beginning of our Privacy Policy. The Alliance is made up of Universal Studios, Universal's Islands of Adventure, SeaWorld Orlando, Wet 'n Wild Orlando, Busch Gardens Tampa Bay and Aquatica (please click here for details of the legal entities which operate these organisations). Any reference to “we”, “us”, “our” or “Universal” in these Terms and Conditions shall include Universal Pictures Group (UK) Limited and (except where the context requires otherwise in Condition 8), its parent, subsidiary and associate companies and the Orlando FlexTicket™ Alliance. Details of our group companies can be found by clicking here.
Your access to and use of this Site is subject to these terms and conditions (“Terms and Conditions”), the Privacy Policy which forms part of these Terms and Conditions and all applicable laws. Your use of this Site constitutes your unqualified agreement to accept and comply with these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you should not access this Site.
THIS SITE
1. This Site is offered as a free information service to you and is directed solely at those who access this Site from the United Kingdom mainland.
2. Whilst we use reasonable efforts to include accurate and up to date information on this Site errors may occur. We provide no warranties or representations as to the accuracy of the information.
INTELLECTUAL PROPERTY RIGHTS
3. Unless otherwise stated, all rights in the information which appears on this Site (including without limitation the screen displays, content, text, graphics and “look and feel” of this Site) are owned by Universal Pictures Group (UK) Limited or its licensors. All content is protected by copyright and may not be used except as expressly provided in these Terms and Conditions without our prior written approval. We do not warrant or represent that your use of materials displayed on this Site will not infringe the rights of third parties.
4. You shall not copy, adapt, download, exploit or otherwise use the information contained in this Site in any way, save for the purpose of: enquiring about or requesting information relating to goods or services featured on this Site; using the “Send a Postcard” facility; or downloading and temporarily storing one or more of the pages of this Site for the purpose of viewing, for your personal use only, on a personal computer or terminal. For the avoidance of doubt you shall not otherwise be entitled to reproduce, permanently store, or retransmit any of the contents of this Site without our prior written consent.
5. The trademarks, logos and service marks (collectively “the Trademarks”) displayed on this Site (whether registered or unregistered) are and shall remain the property of their respective owners. Nothing contained in this Site shall be construed as granting by implication, estoppel or otherwise any licence or right to use any Trademark displayed on this Site without the written permission of the relevant Trademark owner. Your misuse or infringement of any of the Trademarks displayed on this Site is strictly prohibited. We will aggressively enforce our intellectual property rights, including, where appropriate, seeking criminal prosecution.
USE OF THIS SITE AND LIABILITY
6. Your use of this Site is at your risk. Neither we, nor any other party involved in creating, producing or delivering this Site, will be liable for any loss, damage or harm of whatever nature, including, but not limited to, direct, indirect, incidental, punitive and consequential loss or damage, or any loss of profit, data, goodwill, business or opportunity (whether direct or indirect) arising as a result of your accessing and use of this Site (or any materials linked to this Site) including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications or your reliance on any information contained on this Site even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of this Site by unauthorised third parties. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES AND/OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED IN RELATION TO THIS SITE AND ITS CONTENTS. We do not warrant that this Site, its servers, downloadable files or e-mails which may be sent by us are free from viruses or other harmful components. Nothing in these Terms and Conditions excludes our liability for death or personal injury resulting from our negligence.
7.1 introduce or attempt to introduce any virus or other contaminant to this Site or any of its software or systems;
7.2 in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any part of this Site, its software or systems; or
7.3 use this Site for any commercial purpose.
To the extent permitted by law we do not warrant that this Site will be available at any time.
LINKS AND BUY TICKETS
8.1 Hypertext links are links by which visitors can move from one website to another or from one page to another within the same website. Deep links are hypertext links which take visitors into a particular page on a website whilst bypassing the homepage of that website.
8.2 If you choose to use a hypertext link from this Site to a third party website then you will leave this Site. Once you leave this Site, whether or not you realise that you have left, we are not in any way responsible for the material on the third party website that you enter. We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of such third party website material causing any damage, costs, injury or loss of any kind. In particular, but without limitation, when you click onto the 'Buy Tickets' page on this Site you will see a list of Orlando FlexTicket™ and Orlando FlexTicket Plus™ suppliers with, in some cases, a facility to link directly into framed pages on their websites. If you choose to buy tickets direct, you will be taken to an online ticket store run by one of our associated companies based in the USA. Any personal information you provide and the transaction will be handled solely in accordance with the laws of the country in which the third party operator is based and that operator's Terms and Conditions, Terms of Use and Privacy Policy which you should read. For the avoidance of doubt those framed pages form part of the website of the respective supplier and are not part of this Site. Any arrangement you may enter into for the purchase of any Orlando FlexTicket™ or Orlando FlexTicket Plus™ from such third party websites (including the online ticket store operated by our associated company based in the USA) shall be subject to the contract you enter into with the supplier.
8.3 Please note when you link to a third party website the provisions of our Privacy Policy do not apply to any personal data collected and processed by that website's operator. Any hypertext links between this Site and any third party website (such as websites which sell the Orlando Flexticket™ or Orlando FlexTicket Plus™) are provided for your convenience only and we accept no liability whatsoever for the contents of any such third party website.
9. You agree that you will not create any hypertext links or deep links between this Site and any third party website without our prior written consent.
SEND A POSTCARD FACILITY
10.1 This paragraph applies to any use of our “Send a Postcard” facility (“the Facility”).
10.2 For the avoidance of doubt all of the other Terms and Conditions shall also apply to your use of the Facility.
10.3 We may (but are not obliged to) monitor the contents of postcards or other messages sent using the Facility (“Messages”) and we assume no liability arising from the content of any Message.
10.4.1 to accept full responsibility for the contents of any Messages;
10.4.2 to use the Facilities only for lawful purposes;
10.4.3 not to make defamatory, abusive, offensive, threatening, obscene, pornographic or inappropriate comments in any Messages;
10.4.4 not to harass or upset persons by use of the Facility;
10.4.5 not to include in Messages any material which is protected by copyright, trade mark or other propriety right without the express permission of the owner;
10.4.6 not to insert material into Messages which contains viruses, files or programs that are designed to disrupt, damage or limit the functioning of any software or hardware equipment;
10.4.7 not to use the Facility for any commercial purpose; and
10.4.8 not to use the Facility in order to obtain unauthorised access to data or other information of any third party.
10.5 You acknowledge that the recipient of your Message will be able to identify you from the information you provide when submitting your Message.
10.6 We will cooperate with any law enforcement authority or court order requesting or directing us to disclose the identity of anyone sending material using this Facility in breach of these Terms and Conditions, any law (whether civil or criminal) or the legal rights of any third party.
INDEMNITY
11. You agree to indemnify and keep indemnified us, our officers, directors, agents, licensors, successors and assigns against all liabilities, claims, losses, costs, damages and expenses including legal fees incurred by us should you breach any of these Terms and Conditions. We reserve the right to assume the defence and control of any matter subject to indemnity by you and, in such case, you undertake to cooperate in full with our defence of any such claim. For the avoidance of doubt the indemnity detailed in this paragraph includes any matter arising from your use of the Facilities.
UNITED KINGDOM
12. This Site is operated from servers situated in the United Kingdom and its contents, services and facilities are aimed at users located in the United Kingdom. We make no representation that the contents, services or facilities on this Site are suitable, appropriate or available for use by persons located outside the United Kingdom.
FEEDBACK AND COMPLAINTS
13. Any queries, feedback or comments you may have about this Site should be sent by email to info@orlandoflexticket.co.uk. Please enter “feedback” in the subject line. Alternatively please write to us at Universal Pictures Group (UK) Limited, Suite 2B, Parsonage Court, 1 North Parade, Parsonage Gardens, Manchester, M3 2NH.
14. If you have any complaints with respect to any of the contents, services or facilities on this Site you can write to us at the above address or email us at the above email address. Please enter “complaint” in the subject line.
15. Please note that if you have any complaint with respect to any matter connected with your purchase of any Orlando FlexTicket™ or Orlando FlexTicket Plus™ you should take this up with the supplier from whom you purchased your ticket.
PRIVACY POLICY
16. Any personal information we collect from you shall only be used in accordance with our Privacy Policy.
CONNECTION AND CHARGES
17. You are responsible for obtaining an appropriate connection with a telecommunications provider in order to access this Site.
18. You shall be responsible for the costs of all charges you incur in accessing and using this Site.
GENERAL
19. We may amend these Terms and Conditions from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on this Site. You are bound by any changes we make to these Terms and Conditions: you can view the current version of these Terms and Conditions at any time by clicking on the “Terms and Conditions” link on this Site.
20. The headings in these Terms and Conditions are for convenience only and shall not affect the meanings of these Terms and Conditions.
21. If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
22. These Terms and Conditions shall be governed by and construed in accordance with English law and are subject to the exclusive jurisdiction of the English Courts.
